Security Assessment Overview

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With our Security Package you will be gaining:

Endpoint protection. This protection starts from your end to the receiving end.

It provides network protection. There is ease in knowing your electronic communications is being covered.

User education. You'll be in the know!

Managed Desktop Support

Essential

Professional

Advanced

1. 24x7 Desktop Health Monitoring & Automated Alert Reporting

2. Weekly System Optimization

3. Managed Anti-virus & Malware

4. Automated Software Patch Management

5. Remote Control Support for Windows, OSX and Linux

6. Unlimited Remote Support (Mon - Fri 9am - 5pm)

7. Unlimited On-Site Support (Mon - Fri 9am -5pm)

8. Online Ticket Support System

9. Microsoft® Application Support

10. Desktop, Phone & Tablet Email Configuration

11. Moves and Hardware Upgrades (parts not included)

12. Monthly Scheduled On-Site Support (1 hrs per 5 Desktops)

13. Essential Backup: Documents Only

      Microsoft Office, PDF, TXT, RTF, Open Office

14. Professional Backup: Full System Backup

      Weekly backup scheduling

15. Advanced Backup: Complete System Restore

      Daily backup scheduling

16. Disaster Recovery (DRaaS) *Can be added to Pro Backup*

      Bare-Metal Recovery, Virtual disaster recovery (VM)

17. NAS/External Hard Drive Required for Local Backups and 

      SpeedVault Recovery for System Image

18. Cloud Based Backups (Off-Site)

Managed Network Support

Essential

Professional

Advanced

1. 24x7 Monitoring & Automated Alert Reporting

2. Managed/Unmanaged Network Switches

3. Purchasing Assistance for Replacement Equipment

4. Router Management

5. Wireless Access Points (WAP) Management

6. ISP Management

7. 3rd Party Vendor Management / Notify Vendor of Issues

8. Disaster Recovery Review

9. Unlimited Remote Support (Mon - Fri 9am - 5pm)

10. Asset Lifecycle Management & Reporting

11. Online Ticketing System

12. Project Planning

13. VLAN Management

14. Resolve Connectivity Issues with Infrastructure

15. Network Cable Management/Cable Wiring

16. Annual Technology Plans

17. Unlimited On-Site Support (Mon – Fri 9am – 5pm)

18. Installation/Configuration of New Network Appliances

19. Bandwidth Monitoring and Load Balancing

20. Advanced Network Optimization

21. Cloud Based Backups (Off-Site)

Managed Server Support

Essential

Professional

Advanced

1. 24x7 Desktop Health Monitoring & Automated Alert Reporting

2. Weekly System Optimization

4. Automated Software Patch Management

6. Unlimited Remote Support (Mon - Fri 9am - 5pm)

8. User Account Management/Administration

10. Online Ticket Support System

12. File Sharing and Permission Administration

14. Moves and Hardware Upgrades (parts not included)

15. 24x7 Remote Emergency Support

16. Essential Backup: Documents Only

      Microsoft Office, PDF, TXT, RTF, Open Office

17. Professional Backup: Full System Backup

      Weekly backup scheduling

18. Advanced Backup: Complete System Restore

      Daily backup scheduling

19. Disaster Recovery (DRaaS) *Can be added to Pro Backup*

      Bare-Metal Recovery, Virtual disaster recovery (VM)

20. NAS/External Hard Drive Required for Local Backups and 

      SpeedVault Recovery for System Image

21. Cloud Based Backups (Off-Site)

3. Managed Anti-Virus & Malware

5. Remote Control Support for Windows Server

7. Unlimited On-Site Support (Mon - Fri 9am -5pm)

9. Event Log Monitoring/ Log File Maintenance

11. Microsoft® Application Support

13. Updates/Upgrades/Add-Ons /Patches

      (Same Hardware platform & OS Family only)