Security Assessment Overview
With our Security Package you will be gaining:
Endpoint protection. This protection starts from your end to the receiving end.
It provides network protection. There is ease in knowing your electronic communications is being covered.
User education. You'll be in the know!
Managed Desktop Support
Essential
Professional
Advanced
1. 24x7 Desktop Health Monitoring & Automated Alert Reporting
2. Weekly System Optimization
3. Managed Anti-virus & Malware
4. Automated Software Patch Management
5. Remote Control Support for Windows, OSX and Linux
6. Unlimited Remote Support (Mon - Fri 9am - 5pm)
7. Unlimited On-Site Support (Mon - Fri 9am -5pm)
8. Online Ticket Support System
9. Microsoft® Application Support
10. Desktop, Phone & Tablet Email Configuration
11. Moves and Hardware Upgrades (parts not included)
12. Monthly Scheduled On-Site Support (1 hrs per 5 Desktops)
13. Essential Backup: Documents Only
Microsoft Office, PDF, TXT, RTF, Open Office
14. Professional Backup: Full System Backup
Weekly backup scheduling
15. Advanced Backup: Complete System Restore
Daily backup scheduling
16. Disaster Recovery (DRaaS) *Can be added to Pro Backup*
Bare-Metal Recovery, Virtual disaster recovery (VM)
17. NAS/External Hard Drive Required for Local Backups and
SpeedVault Recovery for System Image
18. Cloud Based Backups (Off-Site)
Managed Network Support
Essential
Professional
Advanced
1. 24x7 Monitoring & Automated Alert Reporting
2. Managed/Unmanaged Network Switches
3. Purchasing Assistance for Replacement Equipment
4. Router Management
5. Wireless Access Points (WAP) Management
6. ISP Management
7. 3rd Party Vendor Management / Notify Vendor of Issues
8. Disaster Recovery Review
9. Unlimited Remote Support (Mon - Fri 9am - 5pm)
10. Asset Lifecycle Management & Reporting
11. Online Ticketing System
12. Project Planning
13. VLAN Management
14. Resolve Connectivity Issues with Infrastructure
15. Network Cable Management/Cable Wiring
16. Annual Technology Plans
17. Unlimited On-Site Support (Mon – Fri 9am – 5pm)
18. Installation/Configuration of New Network Appliances
19. Bandwidth Monitoring and Load Balancing
20. Advanced Network Optimization
21. Cloud Based Backups (Off-Site)
Managed Server Support
Essential
Professional
Advanced
1. 24x7 Desktop Health Monitoring & Automated Alert Reporting
2. Weekly System Optimization
4. Automated Software Patch Management
6. Unlimited Remote Support (Mon - Fri 9am - 5pm)
8. User Account Management/Administration
10. Online Ticket Support System
12. File Sharing and Permission Administration
14. Moves and Hardware Upgrades (parts not included)
15. 24x7 Remote Emergency Support
16. Essential Backup: Documents Only
Microsoft Office, PDF, TXT, RTF, Open Office
17. Professional Backup: Full System Backup
Weekly backup scheduling
18. Advanced Backup: Complete System Restore
Daily backup scheduling
19. Disaster Recovery (DRaaS) *Can be added to Pro Backup*
Bare-Metal Recovery, Virtual disaster recovery (VM)
20. NAS/External Hard Drive Required for Local Backups and
SpeedVault Recovery for System Image
21. Cloud Based Backups (Off-Site)
3. Managed Anti-Virus & Malware
5. Remote Control Support for Windows Server
7. Unlimited On-Site Support (Mon - Fri 9am -5pm)
9. Event Log Monitoring/ Log File Maintenance
11. Microsoft® Application Support
13. Updates/Upgrades/Add-Ons /Patches
(Same Hardware platform & OS Family only)